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Customer Feedback

Customer Feedback

 

How would you tell if your customers are happy? How would you know your customers’ views and emotions when they interact with your brand at the different touchpoints? How would you link employees’ and business performance with customer feedback?

 

 

Our Customer Feedback Solution is the answer to all these questions.

 

 

SEDCO’s Comprehensive Customer Experience Management (CEM) solutions incorporate Omni-channels to gather customer feedback, helping you to listen to their voice through their customer journey in order to improve the customer experience.

 

Your customers can provide their feedback about your service through:

 

  • CEM Mobile or SMS messages for more convenience.
  • Dedicated Touchscreen Feedback Panels.
  • Self Service Kiosks immediately after being served. 

 

Every feedback is linked to customer’s transaction and additional information (e.g. service details, employee name, waiting and service times), in order to have full vision about the positive/negative feedback, which helps you to make insightful decisions.

 

You can also monitor all feedback from the various social media channels through our Social Media Insights system. 

 

 

 

Why SEDCO’s Customer Feedback Management solution?

 

  • Omni-channel feedback (e.g. CEM Mobile, SMS, feedback panels).
  • Get Customers’ feedback while their experience is still fresh.
  • Follow up with unhappy customers.
  • Comprehensive Customer Feedback dashboards.
  • Customer feedback is centrally managed for all branches.
  • View opinions at various levels (branch, employee, service) for any specified time.
  • Support different methods for measuring customer satisfaction, such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score).

 

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