One of the key challenges facing the hospital was organizing the patient flow from one medical facility to another, starting from the reception desk, to the clinic, to the cashier and pharmacy, in a smooth and easy way.
Patients would check for an appointment at the reception desk using their Patient ID Number, and if he/she had an appointment, they would go to the nursery station for a primary checkup and then they head to the waiting area. Meanwhile, the nursery station would request the patient's file from the filing department.
Once the file is brought, the nurse would walk to the waiting area and call the patient forward by name. This process is long and inconvenient. It also does not protect the privacy of patients, as their names are called out loud in public.
This made the hospital look for a solution that will help them to create a more convenient patient journey to ensure a smooth patient flow between facilities and receive services in a minimal wait time, while eliminating the workload on staff and optimizing the overall efficiency of the hospital.