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Utilities
Customer Journey - SEDCO

With the expansion of the customer base in utility companies, it becomes critical to offer an exceptional customer experience in order to ensure that customers are happy and drive business growth.

 

SEDCO’s comprehensive Customer Experience Management (CEM) solutions place the customers at the heart of operations. The systems help utilities create valuable and lasting relationships with their customers, by handling the customer experiences across all possible touchpoints. 

 Self Service Kiosk - SEDCO

Why CEM from SEDCO?

 

  • Multi-channels of interaction with your utility: This includes a Mobile Application, Self Service Machines, and web, allowing your customers to perform transactions and get services at their own convenience, such as new registration, bill payment (in cash/ by card), transfer of ownership, inquiries and complaints, and others.

 

  • Personalization: It is possible to identify customers upon check-in, in order to offer them a personalized and prioritized service.

 

  • Multi-feedback channels: This includes in-branch feedback panels, and feedback via Mobile App, allowing customers to give feedback even after leaving the branch.

 

Whether you are an electricity, water, or gas company, or any other type of utilities, SEDCO provides you with comprehensive CEM solutions, all geared towards delivering a convenient customer journey while differentiating your business.  

 

 

Our Comprehensive Customer Experience Management (CEM) for Utilities
Customers can access your services remotely and book appointments. Queuing with the mobile app allows you to maximize efficiency in branches with limited space. 
Personalize services to your customers. Give attention to customers rather than queues.
Customers can fill in e-forms via the self service kiosks or through their mobiles and tablets (e.g. new registration, transfer of ownership). 
Show dynamic educational and promotional content to your waiting customers to cleverly promote and cross sell your services. The system supports targeted advertising.
Know how your customers feel about your utility to improve your services and ensure their complete satisfaction and loyalty. 
Keep track of your customers’ opinions and reviews over the social networks. 
Set and monitor your targets, generate detailed reports, analyze your processes and formulate future plans to ensure your continuous success.  
Automate services to customers. Your customers can fill e-forms, pay bills, scan documents (e.g. receipts), and do a number of services by themselves. 
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