Take Your Customer Experience to a New Level With Smart Digital Branch Transformation
Online banking has added great value to customer experience; it’s easier now for people to manage their banking accounts at anytime. However, when it comes to complex transactions and issuing documents, cards, or cheques, here is where face-to-face interaction counts. Banks can’t just close their physical branches.
Follow the digital movement without the massive overhead - it’s easy with SEDCO’s
digital branch transformation solutions.
24/7 Self Service Zone
Stay connected with your customers around the clock to remain competitive
Automate beyond cash transactions
ATMs provide automation for cash transactions, but when it comes to non-cash banking services, ATMs are expensive to deploy, operate, and integrate with the backend system.
SEDCO Self Service Kiosks offer your customers convenient banking experiences for cashless transactions 24/7:
- Money exchange
- Remittance (Safely transfer funds)
- Issue and print cards instantly
- Easily deposit cheques
- Instantly print cheques and cheque books
- Print out account statements
- Open new banking accounts
- Apply for a loan
- Consultancy with a remote financial expert (video banking)
Video Banking Machine is a cost-effective channel to improve your branch efficiency
Video banking enables your bank to offer remote consultancy without the need to have financial experts in each branch. Convenient face-to-face assistance 24/7 with Video Banking Machine:
- Customers can establish a video call with a remote employee at anytime.
- Save costs by centralizing your banking experts instead of opening extra branches.
- Remote employee can trigger actions in the machines so that customer can scan documents, scan fingerprint, insert cards … etc.
- Virtual employee can provide a service to a customer as if there was face-to-face interaction.
Why SEDCO’s Virtual Service Machine?
Plan to grow faster with Business Intelligence
Keep an eye on your bank’s performance in all branches in real time, and take corrective actions instantly. With SEDCO’s business intelligence platform you gain deep insights about your services, workload, resources, availability, and usage.