Barcelona, Spain—SEDCO, a global leader in customer experience solutions, is introducing its latest innovations at MWC 2025, held from March 3-6 in Barcelona, Spain. The event serves as the world's premier platform for mobile and telecom advancements, where SEDCO is showcasing its smart telecom solutions to enhance customer journey efficiency.
Industry leaders and telecom experts from around the world had the opportunity to experience live demonstrations of smart telecom solutions, which seamlessly integrate physical and digital customer interactions into a unified platform. These solutions include:
- Queue Management System – Eliminating service bottlenecks with smart ticketing, real-time notifications, and data-driven insights.
- Self-Service Solutions – Enabling 24/7 service accessibility through the telecom self-service kiosks for SIM card dispensing, bill payments, and mobile money service /e-wallet (cash in & out).
- Virtual Meeting Solution (FastServ® Meet) – Offering seamless online consultations via video call, eliminating the need for customers to visit the branch.
- Conversational AI – The AI-powered solution serves as a virtual assistant, seamlessly guiding customers through telecom service selection and inquiries.
These innovations help telecom providers efficiently manage customer interactions, minimize wait times, reduce operational costs, and elevate service experiences. By adopting these solutions, businesses can streamline their operations while improving customer satisfaction.
“We’re excited to showcase how our smart solutions are transforming customer service efficiency in the telecom industry,” said Majdi Shawish, CEO of SEDCO. “MWC 2025 is the perfect opportunity to demonstrate how businesses can leverage automation and digitalization to optimize customer journeys and drive operational excellence." Shawish added.
SEDCO’s participation at MWC 2025 underscores its commitment to advancing the telecom sector with innovative, AI-powered digital solutions tailored to evolving customer expectations.
For more information about SEDCO’s telecom solutions, contact us.
